Field Note
When the Fix Is Simpler Than the Investigation
·5 mins
A real Excel co-authoring issue where the investigation was more complicated than the final fix.
Field Notes
Things I’ve learned through working in IT, from troubleshooting real problems to understanding the processes, services and people around them. Practical observations from the work, the things I’m studying, and figuring out what works in the real world.
Field Note
Conditional Access: The Policy Isn't Always the Problem
A practical look at following the evidence through an authentication investigation.
Field Note
What a Good Escalation Actually Looks Like
What I try to include when handing a technical issue to another team.
Field Note
The Problem With Just Closing the Ticket
Why resolving an incident can be useful while still leaving a wider problem worth looking at.
Field Note
When "It's Not Working" Isn't Enough
·6 mins
Why turning a vague support issue into something you can actually investigate matters.
Field Note
What 13 Years in the Army Taught Me About IT
·8 mins
What my Army career taught me about responsibility, preparation, leadership and working in IT.