Troubleshooting on That Bearded IT Guyhttps://thatbeardeditguy.co.uk/tags/troubleshooting/Recent content in Troubleshooting on That Bearded IT GuyHugo -- gohugo.ioen-gb© 2026 That Bearded IT GuyTue, 07 Jul 2026 00:00:00 +0000The Ticket Told Me One Thing. The Evidence Told Me Another.https://thatbeardeditguy.co.uk/blog/thetickettoldmeonethingtheevidencetoldmeanother/Tue, 07 Jul 2026 00:00:00 +0000https://thatbeardeditguy.co.uk/blog/thetickettoldmeonethingtheevidencetoldmeanother/Why the first description of a problem is the starting point, not always the diagnosis.It's Always DNS... Until It Isn'thttps://thatbeardeditguy.co.uk/blog/itsalwaysdnsuntilitisnt/Tue, 26 May 2026 00:00:00 +0000https://thatbeardeditguy.co.uk/blog/itsalwaysdnsuntilitisnt/Why familiar troubleshooting assumptions can sometimes send you in the wrong direction.When the Fix Is Simpler Than the Investigationhttps://thatbeardeditguy.co.uk/blog/whenthefixissimplerthantheinvestigation/Tue, 12 May 2026 00:00:00 +0000https://thatbeardeditguy.co.uk/blog/whenthefixissimplerthantheinvestigation/A real Excel co-authoring issue where the investigation was more complicated than the final fix.When "It's Not Working" Isn't Enoughhttps://thatbeardeditguy.co.uk/blog/whenitsnotworkingisntenough/Tue, 17 Mar 2026 00:00:00 +0000https://thatbeardeditguy.co.uk/blog/whenitsnotworkingisntenough/Why turning a vague support issue into something you can actually investigate matters.